I bought a SIM (#abcdefgh) from a retailer at IISc, Bangalore – I believe there’s only one on campus – on 25 July, which is three days ago now. I paid the retailer the money for the SIM and money for the first recharge. I also gave him a copy of my passport and a current photo.
My number hasn’t been activated yet. The retailer tells me he hasn’t received the SMS telling him that my number’s been activated. He also tells me that someone from Tata Docomo complained that the photo on my passport doesn’t match my current photo, and that this is a problem.
I got my passport more than five years ago, and the photo on the passport is obviously from before that. Does Tata Docomo expect people to retain their faces for decades together so that they may have the pleasure of using a Tata Docomo phone? Do you expect me to get a new passport with a new photo because I want a SIM from Docomo? Or is it perhaps that my passport isn’t enough proof of identity for you? Does the Indian Government know about this? You should tell them, and get back to me with what they say.
Oh, and your customer care number is a joke. You have people who can’t string the simplest of sentences together working as your public liaisons. I’ve called your customer care number four times already. The only suggestion I get is to talk to my retailer. Because I couldn’t have thought of that idea from particle physics by myself, I guess.
A pissed off customer who is going to tell everybody he knows never to buy a Tata Docomo phone.
PS: I wrote this on 28th July. I’ve since returned the SIM to the retailer, who’ll probably return it to you; bought a SIM from another provider, and had the number activated within 20 minutes of paying for it.